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Order Placement: Fax or e-mail your P.O. to Customer Service. No verbal orders will be accepted. |
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New Distributor Accounts: A completed credit application together with pertinent sales tax exempt forms should be submitted to our Customer Service department before order is processed. |
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Pricing: Although accurate at time of printing, pricing is subject to change without notice. Program or Co-op pricing and product availability must be confirmed by Swissmar prior to program commitment. |
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Minimum Order Un-imprinted: Minimum order requirement for un-imprinted orders is $200.00. Anything less than minimum will incur a $67.50 (g) fee. |
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Minimum Order Imprinted: Minimum order requirements for imprinted orders is as per the quantity breaks as indicated for each item. Anything less than minimum will incur a $67.50 (g) fee. |
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Terms: Standard distributor terms are Net 30 days from invoice date on approved credit. First order prepaid. Visa / MasterCard accepted. Minimums must be met. |
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Sample Policy: Samples may be borrowed from Swissmar for a period of 30 days. At that time they must be returned or paid in full. (Samples are exempt from minimum order value) Sample must be indicated on P.O otherwise minimum order requirements will be enforced. |
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Cancellation: Cancelled orders are subject to a cancellation charge in additional to all expenses incurred prior to cancellations. |
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Production Time: Normal production time is 2-3 weeks from artwork sign off on most products and methods of printing. Exception: are watches 34 weeks from sign off. |
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Rush Orders: Rush orders will be processed depending on time of year and must be confirmed directly with Customer Service prior to commitment. There is a $67.50 (g) rush order charge for any orders not meeting our production time as indicated throughout the catalogue. |
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Returns: Merchandise may not be returned without a Swissmar R/A number. Unauthorized returns will be refused or will incur a 15% restocking charge. |
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Shipping: FOB Richmond Hill, Ontario by our preferred carrier. Any other service will require your account number. We would be happy to provide paperwork for customs purposes for any cross boarder shipments. |
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Inventory: All products in this catalogue are normally stocked items. However, all are subject to availability. All long term programs require product approval, should any product be discontinued or unavailable an item of equal or greater value will be substituted with your consent. |
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Drop Shipping: Any multiple shipping addresses will incur a $12.50 (g) per additional shipping location, as well as all freight charges. |
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Warranty: All merchandise is covered by a limited manufacturer's warranty. |